Retail Customers Policy

Retail Terms & Conditions

  • All payments to be made prior to delivery of goods.
  • A minimum order of $50 including GST is required.
  • $15.00 postage within Australia for Standard Delivery
  • $20.00 postage within Australia for Express Post.
  • We accept Visa and MasterCard. Direct deposit can also be arranged.
  • All prices quoted on the website are in Australian dollars (AUD) and inclusive of GST.

Shipping and Delivery Policy

We deliver products Australia wide using StarTrack or Australia Post. 

Orders are dispatched within 2-5 business days and shipping times are estimated at between 3-7 business days depending on your choice of shipping & your location within Australia.

Snowy Mountains Cookies ships goods Australia wide, however at this time we do NOT accept international orders through our website. Please contact us on +61 2 6457 1333 to enquire about any special orders requiring international shipping.


Pricing & GST

All prices quoted on the website are in Australian dollars and inclusive of GST.

Customer Service Policy

Snowy Mountains Cookies is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-7 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.


Refund Policy

Please choose carefully.  We do not normally give refunds if you simply change your mind or make a wrong decision.  You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described or are different to the product purchased on the website.


Privacy Policy

Privacy Policy can be found by clicking the link at the bottom of the page.


Security Policy

When purchasing from Snowy Mountains Cookies your financial details are passed through a secure server using up to 256-bit SSL (secure sockets layer) encryption technology provided by GeoTrust Inc.